Terms of service
Welcome to The Stormie Group. By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service. Please read these terms carefully before using our store.
General Information
The Stormie Group operates an online storefront offering pet travel products, including pet car seats, booster seats, carriers, and related accessories. Our products are available for local pickup, and we do not currently offer standard shipping or delivery services.
Products and Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, pricing, availability, and other information on our website. However, colors, materials, dimensions, and other product characteristics may vary slightly from images or descriptions.
We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.
Orders
When you place an order through our website, you agree to provide accurate and complete information. Placing an order does not necessarily mean that the order has been accepted. We reserve the right to accept, decline, or cancel an order when necessary, including when a product is unavailable or an error has occurred in the listing or pricing.
If an order is canceled after payment has been processed, any applicable refund will be issued to the original payment method.
Pickup Orders
The Stormie Group is a pickup-only store. Customers are responsible for collecting their orders from the designated pickup location.
Customers may be contacted when their order is ready for pickup. Please bring your order confirmation or other applicable order information when collecting your purchase.
Orders should be collected within the pickup timeframe communicated by The Stormie Group. If an order is not collected within a reasonable period, we may contact the customer to arrange an alternative pickup time.
Payments
All payments must be made using the payment methods available through our checkout. Payment transactions may be processed by third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.
Returns and Refunds
Returns and refunds are subject to our Return and Refund Policy. Customers should review that policy before making a purchase.
Website Use
You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation or security of the website. You may not attempt to gain unauthorized access to our systems, misuse our website, or use our services for fraudulent or unlawful activities.
Intellectual Property
All content on this website, including text, graphics, logos, images, product information, designs, and other materials, is owned by or licensed to The Stormie Group unless otherwise stated. You may not reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.
Limitation of Liability
To the extent permitted by applicable law, The Stormie Group is not responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Pet owners are responsible for using pet travel products according to the manufacturer's instructions and for selecting products appropriate for their pet and vehicle. Pet car seats, carriers, safety belts, and related products should not be considered a substitute for responsible supervision and proper vehicle safety practices.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, or legal requirements. Updated terms will be posted on this page, and the revised terms will apply after they are posted.
Contact Us
If you have questions about these Terms of Service, please contact us.
The Stormie Group
1650 Market St
Philadelphia, PA 19103
Email: support@stormiegroup.com