Refund Policy

We sell professional services delivered by people over time, not downloadable goods. Refunds are therefore assessed against work performed and commitments already made on your behalf rather than a fixed return window.

Project engagements begin with a deposit, typically 30–50% of the project fee. Deposits reserve team capacity and are non-refundable once work has commenced. If you cancel in writing before any work begins, the deposit is refunded in full less any third-party costs already incurred.

• Cancel before kickoff: full refund of amounts paid, less non-recoverable third-party costs.
• Cancel mid-project: you are billed for work completed and approved through the cancellation date; any remaining prepaid balance is refunded within 30 days.
• Completed and accepted milestones are non-refundable.

Monthly retainers are billed in advance and may be cancelled with 30 days' written notice. The current month is non-refundable because capacity has already been reserved. Unused retainer hours do not roll over beyond one month unless your agreement says otherwise.

Funds allocated to advertising platforms are pass-through costs. Unspent balances held by us are returned within 30 days of cancellation; amounts already spent on a platform cannot be recovered. Management fees for a completed month are non-refundable.

• More than 90 days before the event date: refund of prepaid fees less the deposit and any non-recoverable vendor deposits.
• 31–90 days before: 50% of the production fee is retained, plus all committed vendor and venue costs.
• 30 days or fewer before: fees and committed costs are non-refundable, as vendor contracts are locked.
• Force majeure: where an event cannot proceed for reasons outside either party's control, we work with you to reschedule and transfer recoverable costs to the new date.

Email support@stormiegroup.com with your company name, invoice number and the reason for the request. We acknowledge requests within two business days and issue a written determination within ten business days. Approved refunds are returned by the original payment method within 30 days.

Please contact us before initiating a chargeback. Disputes raised without first contacting us may be contested with documentation of the work delivered.